Refund, Returns & Resizing Policy

At Her Crown, every ring is crafted with care and intention. We believe confidence continues beyond delivery.

Refund Policy

As each piece is made to order, the deigning and selectingprocess will begin approximately 24 hours after your reservation deposit is confirmed. Should you wish to cancel your order, you may do so within this 24-hour period after you pay the deposit by contacting us via email. Oncethe deigning process has commenced, the reservation deposit becomes non-refundable due to the bespoke nature of the piece.

Returns Policy

Each Her Crown ring is Custom-Made & Made-to-Size Piece. It is made with precision and high standards. It is exactly made and fit for only you. 

• Custom-made rings, including special sizing or design modifications, are final sale
• Returns are accepted only in the rare case of a manufacturing defect

This policy ensures fairness while respecting the craftsmanship involved in made-to-order jewelry.

Complimentary Resizing

We want your ring to feel perfect.

• One complimentary resizing is offered within 30 days of delivery, where design permits
• Resizing eligibility depends on the ring style and setting structure
• Processing and shipping costs of USD 80 for resizing may apply and will be confirmed in advance

Please contact our customer service team before sending your ring back for resizing.

Manufacturing Defects

If you believe your ring has a manufacturing defect:

• Contact us within 7 days of delivery
• Provide clear photographs and a brief description

Our quality control team will assess the issue promptly and advise on repair, replacement, or refund where appropriate.

Condition & Care

Returned or resized items must not show signs of:

• Wear or damage
• Alteration by a third party
• Exposure to chemicals or improper handling

Her Crown reserves the right to decline requests that do not meet these conditions.

How to Request a Return or Resizing

Please contact our customer service team at support@hercrownlab.com before sending any item back.We will guide you through the process with clarity and care.

Our Commitment

Her Crown stands for lasting quality, thoughtful service, and trust built over time.
If you have questions, our team is always here to help.